fencewin Privacy Policy Your Information Is Protected

Last Updated: January 2026

This privacy policy ("Policy") applies to all users of the fencewin platform. By using this site, you agree to all the terms of this policy. Please read the entire policy carefully.

fencewin ("we", "us", or "platform") is a trusted online gaming and sports betting service provider in Bangladesh. The primary purpose of this policy is to ensure transparency about how we handle the personal information you provide when visiting or using our website fencewin.cam. We believe that data protection is not only a legal responsibility but also part of our ethical commitment to our users.

What Information We Collect

fencewin collects various types of information to operate its services effectively. The details of this information are described below:

1.1 Identity Information

The information you provide during account registration includes:

Full name
Date of birth (for age verification)
Email address
Mobile number
National ID card or passport number (for KYC verification)

1.2 Financial Information

Information required for processing transactions:

bKash, Nagad, Rocket, or Upay account number
Bank account details (for bank transfers)
Deposit and withdrawal history
Transaction amounts and dates

1.3 Technical Information

Information automatically collected about your device and connection:

IP address
Browser type and version
Operating system
Device ID
Login time and date

1.4 Usage Information

Information related to your activity on the platform:

Game history and preferences
Betting patterns
Pages visited
Session duration
Conversations with customer support

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Methods of Data Collection

fencewin collects your information through the following methods. Each method is fully transparent and carried out based on your consent:

2.1 Direct Data Collection

When you create an account on fencewin, log in, carry out financial transactions, or contact our customer support team, you provide information directly to us. This type of information is always voluntary and collected for specific purposes.

2.2 Automatic Data Collection

When you visit our website or use the mobile platform, our servers automatically record certain technical information. This information is collected through cookies, web beacons, and similar technologies. This includes IP addresses, browser type, pages used, and time of visit.

2.3 Data Collection Through Third Parties

In some cases, we may receive information from authorised third-party service providers for identity verification (KYC) and fraud prevention. This process is fully regulated and carried out solely for specific security purposes.

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Purposes of Data Use

We use your information only for the following lawful purposes. fencewin never uses your information for irrelevant or unauthorised activities:

3.1 Service Delivery and Operations

Your information is used to create and manage your account, provide gaming services, process financial transactions, distribute winnings, and award bonuses. This is the core foundation of fencewin's service and operations would not be possible without it.

3.2 Identity and Age Verification

Our services are only for those aged 21 or above. We use the information provided during registration to confirm the age and identity of each user. This is an essential step in ensuring responsible gaming.

3.3 Security and Fraud Prevention

Our systems analyse information to detect suspicious activity, prevent unauthorised access, and counter money laundering. The goal of this process is to ensure the security of your account and funds.

3.4 Customer Service Improvement

Your information is used to manage communication with you, resolve issues, and improve the quality of our services. Our 24/7 Bengali live chat service operates more effectively with the support of this information.

3.5 Personalised Experience

By analysing your preferences and playing style, we display relevant games, offers, and promotions for you. This makes your fencewin experience more enjoyable.

4

Data Storage and Protection

fencewin gives the highest priority to protecting your information. We use the industry's highest-standard security technologies:

fencewin uses SSL (Secure Socket Layer) encryption technology to secure all data transmissions. The "https" and padlock icon in your browser's address bar are proof of this protection.

4.1 Encryption Technology

All data exchanged between our servers and clients is protected by TLS (Transport Layer Security) encryption. Passwords and sensitive financial information are stored using high-strength hashing algorithms, so no third party can read this information.

4.2 Access Control

Access to your information is restricted to specific authorised staff only. Each staff member accesses the system through a strict identity verification process and their activities are logged. Strict disciplinary measures are in place against unauthorised access.

4.3 Data Retention Period

Your personal information is retained for as long as your account remains active. Even after account closure, certain information may be retained for a set period to meet legal and regulatory requirements. Once this period ends, the information is securely deleted or permanently anonymised.

4.4 Security Incident Response

In the event of a data breach, fencewin will notify affected users as quickly as possible and take immediate steps to resolve the issue. Our technology team monitors servers 24/7 and is ready to address any potential security threats.

5

Data Sharing Policy

fencewin never sells your personal information or shares it with advertisers or unrelated third parties.

5.1 Payment Processors

To complete financial transactions, we share your relevant financial information with bKash, Nagad, Rocket, Upay, and authorised banks. This sharing is limited solely to processing transactions, and these institutions are bound by their own privacy policies.

5.2 Technology Service Providers

To operate our platform, we work with trusted technology partners such as Pragmatic Play, Evolution Gaming, Spribe, and other game providers. Necessary technical information may be exchanged through these partnerships, however no personally identifiable information is shared in this context.

5.3 Legal Obligations

We may be required to share information with relevant authorities in response to court orders, government directives, or legal investigations. In such cases, we provide only the information legally required.

5.4 Business Transfers

In the event of a business merger or acquisition, your information may be transferred to the new entity. However, you will be properly notified before any such transfer, and the new entity will be obligated to comply with this privacy policy.

6

Cookies Policy

Cookies are small text files stored on your device that help improve your browsing experience. fencewin uses various types of cookies:

6.1 Essential Cookies

These cookies are essential for the basic functionality of the site. They are used to maintain login sessions, carry out security verification, and remember language preferences. Disabling these cookies will prevent the site from working properly.

6.2 Analytical Cookies

These cookies help us understand how users use our site. This information is used to improve the performance and usability of our site. Data collected from these cookies is aggregated and anonymous.

6.3 Cookie Controls

You can control or disable cookies by changing your browser settings. However, disabling some cookies may affect the functionality of the site. Please note that disabling essential cookies may prevent you from logging in to the site or using certain services.

7

User Rights

As a user of fencewin, you have several important rights regarding your own personal information. We respect these rights and are committed to helping you exercise them:

7.1 Right to Access Information

You can request a copy of your personal information held by us at any time. We will provide this information within a reasonable time in response to your request.

7.2 Right to Correct Information

If there are any errors or inaccuracies in your stored information, you can request a correction. Maintaining accurate information also helps improve the quality of our services.

7.3 Right to Delete Information

In certain circumstances, you can request the deletion of your personal information. However, it may not always be possible to delete information that is retained to fulfil legal or regulatory obligations.

7.4 Right to Object to Processing

You can object to the processing of your information for marketing or profiling purposes. After such an objection is raised, we will stop the relevant processing.

To exercise any of the above rights, contact us through our 24/7 live chat or by email at [email protected]. Our team will process your request promptly.

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Protection of Minors

8.1 Age Confirmation

fencewin's services are only for those aged 21 or above. We do not intentionally collect information from anyone under the age of 21. Following the age verification process at the time of registration is mandatory.

If a minor has registered by mistake or by providing false information, their account will be suspended immediately and the collected information will be securely deleted. We encourage parents and guardians to monitor their children's online activities.

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Policy Changes

9.1 Updates and Changes

This privacy policy may be updated from time to time due to improvements to fencewin's services, legal changes, or business needs. For any significant changes, we will notify you through the following methods:

Displaying a clear change notice on the website
Sending a notification to the registered email address
Displaying the "Last Updated" date at the top of the page

If you continue to use fencewin after any changes, it will be assumed that you have agreed to the updated policy. The latest policy will always be available on this page.

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Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please feel free to contact us:

Live Chat Support

Get instant support through our 24/7 Bengali live chat service. Our dedicated support team is always ready to answer any questions you have about your privacy.

Available 24 hours a day, 7 days a week (BST, UTC+6)

Email Contact

Contact us by email for detailed information or to send a written request. We treat all emails with the appropriate level of care.

[email protected]

We aim to process all privacy-related requests and complaints as quickly as possible. Complex requests may take a little longer, but we will always keep you updated on the progress.