Help Center
Frequently Asked Questions
Find answers to all common questions about fencewin — accounts, deposits and withdrawals, bonuses, gaming, and security — all in one place.
Welcome to fencewin. This page provides detailed answers to the most common questions from players in Bangladesh — from opening an account and depositing via bKash or Nagad, to using the welcome bonus, placing bets on BPL or T20 matches, and tips for playing responsibly — all explained in plain English. If you cannot find the answer to your question here, contact our 24/7 live chat support.
Account and Registration
Account and Registration
To register at fencewin, you need your full name, an active mobile number, and a strong password. Your national ID (NID) or passport details may also be required for identity verification. All information must be accurate and your own — using someone else's details may result in your account being closed.
No. Under fencewin's policy, each person may hold only one account. Multiple accounts will be identified and closed, and any related bonuses may be cancelled. This rule is strictly enforced to maintain a safe and fair gaming environment.
Click the "Forgot password?" option on the login page and enter your registered mobile number or email. A verification code will be sent to you, and you can use it to set a new password. If you have trouble, contact our 24/7 live chat support in Bengali for assistance.
You can update some details yourself from Account Settings. However, changes to important information such as your name or ID details require verification. In that case, contact the support team via live chat and we will assist you promptly.
Always log in through the official website fencewin.cam. Do not log in via unknown links or third-party sites to avoid phishing. Bookmark the fencewin Login page for safe access.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits from bKash to fencewin typically arrive in your account within a few minutes. The minimum deposit amount is ৳100. If your balance does not appear after the payment is complete, let us know via live chat and we will resolve it quickly.
Yes. fencewin supports all popular mobile banking methods — bKash, Nagad, Rocket, and Upay. Bank transfer is also available. The minimum deposit is ৳100 for each method, and processing is generally instant.
Withdrawal requests at fencewin are generally processed within 1 hour. The minimum withdrawal amount is ৳800. Payments are faster for verified accounts, so complete your account verification in advance.
fencewin does not charge any additional fees of its own on deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges. Check the relevant app or website for the latest charges.
Bank transfer deposits may take a little longer to process compared to mobile banking. After transferring from a local bank such as Dutch-Bangla, City, BRAC, Islami, or Sonali Bank, keep your payment slip or reference number and share it with support if needed.
The main reasons a withdrawal may be rejected are: incomplete identity verification, unmet bonus wagering requirements, or not reaching the minimum amount (৳800). Contact our live chat support to find out the exact reason and get a quick resolution.
Games and How to Play
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, log in to fencewin and go to the Cricket section. You can place bets on pre-match and in-play (live betting) odds. Various betting options are available including match winner, toss, and run markets. Always bet responsibly within your own budget.
Yes. fencewin offers real-time live odds for the T20 World Cup, IPL, and other international cricket tournaments. Odds change during the match, so timing your bet is important. Live statistics are also available to help you make decisions.
fencewin features slots games from reputable providers including Pragmatic Play, PG Soft, and JILI, all of which use certified Random Number Generators (RNG). This means every spin is completely random and previous results do not influence the next — this is the foundation of fair play.
Yes. fencewin is fully mobile-friendly. You can play slots, live casino, and sports betting from any Android or iOS smartphone browser. No separate app download is needed — you get the full experience directly in your browser.
RTP, or Return to Player, is a game's long-term mathematical return rate — for example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered over a long period. In the short term, however, any result is possible because games are random. RTP is informational, not a guarantee of winnings.
fencewin offers live casino games from leading providers including Evolution Gaming and Ezugi. You can play various table games with real dealers, including Live Blackjack, Live Roulette, Live Baccarat, and Live Craps. Popular crash games including Aviator by Spribe are also available.
Bonuses and Promotions
Bonuses and Promotions
New accounts at fencewin receive a 200% bonus on their first deposit, up to a maximum of ৳5,000. Example: deposit ৳1,000 and get a ৳2,000 bonus, giving a total balance of ৳3,000. Deposit ৳6,000 and receive the maximum ৳5,000 bonus, for a total balance of ৳11,000.
fencewin's bonus wagering requirement is 20 times (20x). This means you must wager an amount equal to the bonus multiplied by 20 before you can withdraw. For example, for a ৳2,000 bonus you must place a total of ৳40,000 in bets. This requirement can be met across all games including slots and sports betting.
fencewin has four VIP levels. Bronze offers a weekly cashback of up to 0.2%, Silver up to 0.5%, Gold up to 0.8%, and Platinum up to 1.0%. You can gradually move up to higher levels through regular play.
No. Bonus funds cannot be withdrawn directly — you must first meet the specified wagering requirement (20x). After that, any winnings from the bonus are added to your regular balance and become withdrawable. Check the specific bonus terms and conditions for expiry details.
fencewin runs special promotions from time to time. Special bonuses and reload offers may be available during Eid, Pohela Boishakh, or major cricket tournaments. Check the promotions page regularly for the latest offers, or ask via live chat.
Safety and Responsible Gaming
Safety and Responsible Gaming
fencewin uses SSL (Secure Sockets Layer) encryption technology to keep all your information secure. Personal and financial data is not shared with third parties, and strict data protection policies are followed. Read our privacy policy for more details.
fencewin is for those aged 21 or above only. Age is verified at the time of account creation. Opening an account for minors is strictly prohibited. If you suspect a minor is playing, please notify support immediately.
Yes. fencewin takes responsible gaming seriously. You can set daily, weekly or monthly deposit limits. If needed, you can also take a self-exclusion or account break for a set period. To use these features, contact support or visit our Responsible Gaming page.
fencewin always promotes responsible gaming. If you feel that gaming is having a negative impact on your daily life, take an account break or request a full exclusion. For professional help, contact Conscious Gambling or your local mental health service.
fencewin's support team is available in Bengali 24 hours a day, 7 days a week via live chat. Email support is also available: [email protected]. Times are based on Bangladesh Standard Time (BST, UTC+6). For urgent matters, live chat is the fastest option.
To close your account, send a request via our live chat support or by email to [email protected]. It is recommended that you withdraw any remaining withdrawable balance before closing the account. The support team will help you complete the process.
Still have questions? Contact support
Our Bengali-speaking support team is with you 24/7 — get immediate help with any issue.
Easy ways to get help
Live Chat Support
Live chat support in Bengali is available 24 hours a day, 7 days a week. Get instant answers to any questions about your account, payments or gaming.
Email Support
Send an email for detailed issues. Our team will respond as quickly as possible.
Terms and Conditions
To learn the full rules on bonuses, payments and gaming, please read our Terms and Conditions page.